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Returns & Refund Policy
At KliniqueIPL, we're confident you'll love the smooth, hair-free results you achieve with our innovative IPL device. That's why we offer a risk-free 90-Day Hair-Free Results or Money Back Guarantee!
Here's how it works:
- Experience the power of IPL at home and enjoy at least 90 days of consistent treatment.
- If you're not completely satisfied with your hair reduction results after following the recommended treatment plan, you may be eligible for a full refund.
Eligibility
To qualify for the 90-Day Hair-Free Results or Money Back Guarantee, you must meet the following criteria:
- Consistent Treatment: You must have used the KliniqueIPL device consistently according to the recommended treatment schedule for your specific hair type and skin tone as outlined in the user manual.
- Before & After Photos: You'll need to provide clear before-and-after photos showcasing the treatment area. The "before" photo should be taken before you begin using the device, and the "after" photo should be taken at least 90 days after consistent use.
Return Process
- Contact Us: If after 90 days of consistent use you're not satisfied with your results, reach out to our customer support team by email at support@thekliniqueipl.com within 10 days of the 90-day window.
- Documentation: In your email, please mention your order number, and include both your before-and-after photos clearly showing the treated area.
- Return Instructions: Our support team will review your request and provide you with further instructions on how to return the device (if applicable).
Refunds
Upon receiving your return (if applicable) and verifying your before-and-after photos meet the eligibility criteria, we will initiate a full refund to your original payment method within 20 business days after receiving the product back to our office. You will receive a confirmation email once your refund is processed.
Important Notes
- This guarantee applies only to the initial purchase of your KliniqueIPL device.
- Opened or used devices with minimal to no documented treatment attempts may not be eligible for a full refund.
We're committed to your satisfaction!
The KliniqueIPL device is designed to deliver noticeable hair reduction results. By offering this guarantee, we want to ensure you have ample time to experience the transformative power of IPL hair removal.
Contact Us
If you have any questions about our 90-Day Hair-Free Results or Money Back Guarantee, or need help with the return process, please don't hesitate to contact our customer support team at support@thekliniqueipl.com. We're here to support you on your journey to smoother, more confident skin!